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1.  Where are you backing up our data?  How do we know it's safe?

Our data center is located at the premier communications hub of the Pacific Rim which has been branded internationally within the telecommunications industry as the single most important point of connectivity in the Western United States. For more information, you can go to  http://www.onewilshire.com/index.htm.

2. Why is backup and disaster recovery so important?

If you lost all your data on all your computers, could you still run your business?  Lost data is a result of natural disasters, hackers, viruses, terrorism,  power failures and system administration errors; just to name a few.  Research shows that 90% of companies that lose their data in a disaster are out of business within 2 years. With TucanBackup, your business will survive, recover, and continue after a disaster, crash, deletion or data loss. 

3.  What about tape backup?  Isn't that enough?

There have been numerous stories in the news lately about tape backup companies losing tapes. Translation: losing your tapes=losing your data. That doesn't happen with TucanBackup. TucanBackup occurs real-time which means your data is never lost.

4.  What is business continuance?

Business continuance (sometimes referred to as business continuity) describes the processes and procedures an organization puts in place to ensure that essential functions can continue during and after a disaster. Business continuance planning seeks to prevent interruption of mission-critical services, and to reestablish full functioning as swiftly and smoothly as possible. Tucan can help you with your Business Continuance Plan.

5. Why are firewalls so important?

A firewall is your first line of defense against intrusion, email, and http viruses, worms, spam and content filtering (surf protection).

6. Why would I need a system audit?

To see how secure your system really is. Many systems have "holes" where internal or external hackers can break into.  System audits are often used to determine regulatory compliance, in the wake of legislation (such as HIPAA the Sarbanes-Oxley Act, and the California Security Breach Information Act) that specifies how organizations must deal with information.